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| Company |
| Where
are you based? |
| Spoilerdepot.com
is located in Florida. Our products ship from warehouses in Florida, California, New York, Texas, Ohio and Illinois. |
| Are
you a manufacturer? |
| Yes,
most of the spoilers available on our website are manufactured
by Spoilerdepot. In order to offer the largest selection of spoilers anywhere, offer spoilers produced by other manufacturers as well.
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| How
long have you guys been doing this? |
| Spoilerdepot
has been manufacuturing spoilers for the greater part
of 19 years. With thousands of satisfied customers across
the United States, we lead in the industry in quality
and customer service. |
| Why
are your prices so low? |
| The
reasons is simple. We manufacture the product and sell
directly to you, in effect, cutting out the middleman.
We manufacture 500+ models in assembly line fashion. This
means quality consistent product at a low price. |
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| Product |
| What
is it made out of? |
| Our
products are manufactured of high quality fiberglass, abs plastic and polyurethane elastomer.
Our manufacturing process, developed over the past decade,
effectively eliminates the possibility of any imperfections,
resulting in a superior spoiler. |
| How
about the paint? |
| Our
paint jobs are perfect, we guarantee it! In fact, we encourage
you to buy your spoiler painted. We use high grade BASF
automotive paint and we guarantee original factory match
paint. |
| Does
the spoiler have a brakelight? |
| The
rule of thumb is based on the original OEM spoiler. If
the factory spoiler has a brakelight, then our aftermarket
replica will too. Important>check individual models
on the product listing. Each spoiler is identified as
"Lighted" or "Non-Lighted." |
| How
do I find my color code? |
| Click
Here for our informative guide on locating color codes
by model and year. |
| Is
the installation difficult? |
| It
depends on individual skill level. If you are comfortable
drilling holes into your trunk and doing some mild electrical
wiring, you should have no problem. If you do not have
a general knowledge of these simple tools, we recommend
that you have a local body shop install the spoiler for
you. A reasonable installation price is $50-$70. |
| Can
I install the spoiler myself? |
| Yes
you can! Check out our instructions and read through them
carefully. By doing so you acquaint yourself with the
installation process. To those of our customers that have
some experience with tools, but are not comfortable wiring
the brakelight(if necissary), we suggest they partially
install the spoiler themselves. You can bolt the spoiler
to the trunk of your car, which is quite simple, then
take the car to a body shop and pay them $15 to connect
the brakelight, thus avoiding the full installation cost. |
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| Shipping |
| What
company do you ship with? |
We
use UPS/FedEx/USPS to ship our spoilers exclusively. We offer Next
Day Air, Second Day Air, as well as Ground shipping.
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| What
about shipping damage? |
| We
package our spoilers in oversized boxes to prevent shipping
damage and protect the paint. All shipments are fully
insured for their full value. |
| Can I track my package? |
| Yes,
we offer full order tracking. |
| How
do I find my color code? |
| Click
Here for an informative guide on locating color codes
by model and year. |
| Is
the installation difficult? |
| It
depends on individual skill level. If you are comfortable
drilling holes into your trunk and doing some mild electrical
wiring, you should have no problem. If you do not have
a general knowledge of these simple tools, we recommend
that you have a local body shop install the spoiler for
you. A reasonable installation price is $50-$70. |
| Can
I install the spoiler myself? |
| Yes
you can! Check out our instructions and read through them
carefully. By doing so you acquaint yourself with the
installation process. To those of our customers that have
some experience with tools, but are not comfortable wiring
the brakelight(if necissary), we suggest they partially
install the spoiler themselves. You can bolt the spoiler
to the trunk of your car, which is quite simple, then
take the car to a body shop and pay them $15 to connect
the brakelight, thus avoiding the full installation cost. |
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| Returns
& Warranty |
| What
is your warranty? |
| You
can read the details on our Exclusive Warranty on Paint
and Manufacturing here. |
| What
if I just want to return the spoiler? |
RETURN POLICY
All Spoilerdepot products are manufactured to the highest
degree of quality and backed by our industry leading
Warranty on Paint and
Manufacturing. IF YOUR SPOILER IS DAMAGED IN ANY WAY,
CALL US IMMEDIATELY AT 800-588-7005, DO NOT ATTEMPT TO
INSTALL
THE SPOILER. WE WILL PROMPTLY RECOVER THE DEFECTIVE SPOILER
FROM YOU AND SEND YOU A REPLACEMENT
Customers wishing to return a spoiler for a non-warranty
related reason can do so in the folling manner:
Customer must call RMA Department at 800-588-7005 in order
to be issued an RMA Number. Spoilers shipped without a
clearly marked RMA#
will be refused upon delivery. Customer is responsible
for shipping the item to our warehouse address.
Spoiler must be in its original packaging, with all original
components, and with a clearly visible RMA #. IMPORTANT:
Be careful to package the
spoiler exactly as you received it. If the spoiler is
damaged when it arrives at our facility, the shipper is
responsible for damages.
MAKE SURE to fully insure the spoiler for the amount you
paid for it. We also recommend that you keep the tracking
number associated
with your shipment for reference purposes.
Our RMA department will conduct an inspection on the spoiler
within 48 business hours. If the spoiler is determined
to be intact and unused,
we will refund you the full value of the unpainted spoiler,
minus a 20% restocking fee. If you paid via check or cash,
a refund check will be
mailed within 7 business days.
The restocking fee is accessed to recover costs such as
credit card fees(5-8% of invoice amount, boxes, and packaging
that cannot be reused)
If any original hardware is missing, an additional $20
will be deducted from the refund amount.
IMPORTANT: The cost of painting is non-refundable due
to the costs incurred while painting.
Returns received after 30 days are subject to a restocking
charge of 25% . Any merchandise held over 90 days may
not be returned unless
there are defects in materials or workmanship.
Please feel free to call us directly with any questions
you may have
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